Client: McDonald's Restaurant, Hamden, CT Type of Property: Commercial - Fast Food Restaurant Summary: McDonald's is the largest and best-known global foodservice retailer with more than 30,000 restaurants in 121 countries. McDonald's vision is to be the world's best quick service restaurant experience by providing outstanding quality, service, cleanliness and value. Date of Incident: March 20, 2001 Incident/Extent of Damage: Due to an incendiary fire in the Playland, extensive smoke and soot damage occurred throughout the entire restaurant and kitchen areas. Due to the extent of damage and the health and sanitation issues involved, both the franchise owner and the insurance company were very concerned with business interruption. Universal Restoration Services Solution: Universal Restoration Services arrived on the scene and quickly determined that the Playland (source of fire) was causing increased odor into the restaurant. Universal Restoration Services partitioned off the Playland area, while cause and origin investigations took place, and installed a vapor barrier so that restoration to the restaurant could begin immediately. Universal Restoration Services worked around the clock to demo the ceiling, clean and deodorize the entire structure and contents, seal the area above the grid, clean the ductwork and remove any sign of smoke odor or soot damage. Completion Date: Universal Restoration Services completed the entire restoration effort in only four days. Client Benefit: Both McDonald's and the insurance company were pleased that business interruption was minimal. Universal Restoration Services directed the restoration process so the restaurant could reopen as soon as possible to sustain their share of the fast food market and continue to provide a high-quality product.